Last Week, I took a couple of photographs of the good and bad of ATM user interface design.
First, the bad – from the local Spar shop. I choose to withdraw €30 and got this response.
Poor design in action here. A few days later, at an Ulster Bank ATM, a more intuitive approach. After inserting the bank card (below), you are informed what notes are available.
Then I wondered – Ok, apart from the User Interface design issue – what’s the connection here? This morning, I came across an old post from Hans Oh discussing the Canadian Health System, and a quote from a tired sounding CIO on the difficulties associated with developing a regional or national EHR (electronic health record).
"You can’t walk up to the health ATM, stick your tongue in it and get a
health check. The ATMs have been pretty successful at showing how
somebody can get their balance anywhere in the world and draw money.
Health doesn’t work as simply as that."