Pebbleroad recently posted a case study about the Singapore branch of the British council implementing a intranet based wiki. Longish article, but there are some gems.
The thing I particularly liked about this article were the instantly recognisable bits of office administration that drives people to tears; but also the overt recognition and acknowledgment by the project champion that the technology itself is not just the answer but
"…it wouldn’t have taken off if it were not for the ‘culture of
negotiation’ that already existed within the organization. It is in
this culture of negotiation that people are aware that they don’t know
everything; that others know different things; and through dialogue and
negotiation, they can together create better things."
The conclusions also sum this up specifically, by stating that all of the following must exist for success.
- The right culture. The talking, negotiating type.
- A practical, compelling reason to collaborate, to share (it helps if they are a number of practical, compelling reasons).
- A champion who can show the way.
Well worth a read.